At parcilo, we aim to provide a smooth and reliable delivery service for all our customers across the United Kingdom. This policy explains our shipping times, costs, and processes.

1. Processing Time

  • All orders are processed within 1–2 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Times

  • Standard delivery within the UK usually takes 3–5 business days after dispatch.
  • In rare cases, delivery may take longer due to courier delays, weather conditions, or other unforeseen circumstances.

3. Shipping Costs

  • We offer free standard shipping on all orders within the United Kingdom.
  • There are no hidden fees at checkout.

4. Delivery Areas

  • We currently ship only within the United Kingdom.
  • At this time, we do not offer international shipping.

5. Order Tracking

  • Once your order has been dispatched, you will receive a confirmation email with tracking information (if available).

6. Failed Deliveries

  • If delivery is attempted and unsuccessful due to an incorrect address or missed collection, the courier may leave a card with instructions for re-delivery or collection.
  • Please ensure your shipping address details are accurate to avoid delays.

7. Contact Information

For any shipping-related questions, please contact us:

parcilo
38 Grey Friars, Stafford ST16 2SA, United Kingdom
Phone: +44 1785 276932
Email: support@parcilo.com